The worst customer service experience I have ever had, BEWARE!!!\r
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We brought my wife's new 2013 Dodge Durango to Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front passenger side. Even their service adviser agreed that they had damaged the hood, bumper, right fender, and headlight area, and that she believed a porter had hit something.\r
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Tomball Dodge kept my wife's vehicle for 7 weeks and stated they were repairing the damage they did, but Tomball Dodge never repaired the damage. We removed our vehicle from Tomball Dodge and now they are trying to claim they didn't damage our vehicle. We have had to file an insurance claim against Tomball Dodge for the cost of the repairs that I have to get done at a different repair shop because Tomball Dodge was unable to in the seven weeks they had the vehicle for the oil change, to repair the damage they did.\r
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I feel that more than just the oil changes are slippery at Tomball Dodge. I feel they were very disorganized, made false promises, didn't return calls, or keep promises made. Senior executives promised to return calls and scheduled for me to come in and meet with them, and did not call and left me waiting for hours and never met with me. Calls were not returned for several weeks only after escalating to the owner did we get a return call from their GM a week later. He promised to get back to me the next day, and another week went by and I had to initiate the communications, again. \r
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The amount of headache it has caused me and my wife is unbelievable. We had bought or leased at least eight vehicles from this dealer group and to get this level of poor customer service was appalling. Actually I personally feel it was negligent and deceptive customer service. It has been at least 2 1/2 months since we brought our car to Tomball Dodge for the oil change and we still do not have use of the vehicle.\r
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My opinion is that I would not recommend anyone purchase or service their vehicles with Tomball Dodge, BEWARE!!!
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