This is the worst dealership and service department I have ever dealt with, I own a 2002 Cadillac Escalade and the reason why I took it to this dealership was because it's just a few blocks from my house but it's been nothing but headaches, first of all, they misdiagnosed it, they told me what the problem was and it was a very expensive part since my sister works for another dealership she ordered the part for me (which by the way it was very expensive) I brought it to them and they installed it after the fact they came to me and told me that that wasn't the problem that it was something else, I tried returning the part to the original dealer and they did not want to take it back because the part had already been used,so I went back to Emich since they are the ones that told me this was the issue they said they would help me only if I decided to fix the problem with them that they would take the part, after I did not accept to do this the general manager said he was going to try to return the part and give me $800 after I paid $1200.00 for the I was very frustrated so I agreed, after calling him several times he said he just changed his mind and he is giving me only $600, I'm just disgusted with this dealership and would not recommend it at a
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