I wish I was able to give this shop a 0 star rating.
I bought a Chevrolet Impala that had a complete transmission overhaul by DRW Transmission. They charged a total of $2,600 to complete the work. Less than 8,000 miles later, the transmission is having problems going into reverse. When I brought it to their attention, they refused to repair the problem and could careless (obviously, they were already paid). Now, I have taken them to court to have the transmission repaired the correct way at a different shop. If you're looking to spend good money on bad craftsmanship, then look no further than DRW Transmission and Auto Care!
Save yourself the time and frustration and find another shop that will actually stand behind their work.
Shame on you DRW Transmission.
RESPONSE FROM DRW Transmission & Auto Care:
Michael bought this car from a very good customer of ours. Our contract for the repair to the transmission, and any warranty of such, was with the original purchaser only, as is clearly stated on any warranty forms given to the original purchaser.
Michael came to our shop with a threatening attitude right off the bat. Not really the right way to get on our better side, especially if your mission is to try to get something for nothing.
It is quite possible we would have worked with Michael had he come to us with a much better attitude, even though we clearly didn't owe him a thing, being that he was not the original purchaser of the repair in question.
Michael brought the car to our shop 30 months after the repair with a nonfunctioning odometer, so it's impossible to say for sure how many miles were on the transmission from the time of original repair.
Regardless, he was not the original purchaser of the repair, he had no vested interest in the repair from the beginning, and our warranties, as clearly stated on our warranty forms given to the original purchaser, are not transferrable.
I think this experience should be a lessen to Michael that if you're looking for a favor from a person or company, it's best to put on your best friendly attitude. Not be belligerent or hostile towards others.
To attract bees, it's best to use honey.
We choose to do business in a polite and reasonable fashion, and also choose to do business with people who can show the same courtesy back to us.
We wish all the best to Michael. We hope he learns better how to relate properly with others.
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