How would you feel after a 70 minute wait on your initial consultation meeting and never seeing the doctor? \r
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Very unimpressed. After 70 minutes, I left without ever seeing the doctor. I had confirmed the appointment the day prior when I received both their offices email and text messages, however when I received a call from Valerie at Dr. Hackney’s office the next day I was told “ I was the reason” for not getting into see the doc because they require I call them to confirm their appointment not just respond to their outreach via email and text. Valerie also indicated that I was to blame again for not being seen because I had declined to provide a copy of my drivers license to them. I had politely declined because I was there for a consultation, my initial visit, and hadn’t even decided to secure Dr. Hackney’s services yet. Being the victim of identify theft in the past I protect my personal info carefully and would have provided any/all information to them upon contacting of services. Valerie, indicated that they declined setting up any further appointments because I was an undesirable patient for them. \r
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This Doctor is suppose to be one of the best? Only if you can wait all afternoon for him and tolerate rude manners from an office and staff that have a fowl attitude and feel perfectly entitled to treat you as an inconvenience. \r
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Perhaps Dr. Hackney and his staff forget we do have choices in the market place. I really don’t think leaving after a 70 minute wait was unreasonable on my part.\r
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Find someone else who respects you from the very beginning of the doctor – patient relationship. This isn’t the doctor. \r
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