I really enjoyed the service I got from Dr. Acton at Cary Family Dental. Unfortunately, exorbitant fees and ridiculous cancellation policies have prompted me to seek care elsewhere. The office staff is very rude and condescending. Beth is the absolute worst with Melissa being a close second. They have a 48 hour cancellation policy. Really? I just cancelled an appointment with 32 hours notice and was told to expect a bill for $50. I guess they don't get that life happens...work happens...kids happen. I can understand being billed $50 for not cancelling within 24 hours, but 48? It's gotten ridiculous. They know I have good dental insurance and they really take advantage of it. They charge the maximum for everything and will tell you that certain procedures are 100% covered, then send you a bill. Not cool. If you want to be bombarded with marketing and pleas for 5 star reviews and if you never have anything come up that could cause you to need to cancel an appointment with less than 48 hours notice, this is the practice for you. I'm guessing they're hurting for cash flow to pay for their new facility. That's the only reason I can think of to burn someone who has been a patient since they first opened their practice. Shame on you guys.
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