This was my first time buying furniture for myself; I had done my research and also had terrible experiences with Steinhafels and American--typical hovering, price gauging, insulting my age/seriousness of buying. My friend and parents suggested Bilt Rite, I cautiously gave them a try.
WOW! I had a simply MARVELOUS experience from the minute I entered the door, to selecting pieces and fabrics that go together and compliment my style choices, to delivery. We had one communication error during the process; however, it was handled professionally and efficiently--they made me feel like I made the right choice and that I was a valuable customer to them.
Randi and Bill were patient, helpful, and knowledgeable about my questions and explaining how the furniture is made, did I mention they were patient? They did not hover and let me look around the store (several times) and when I was ready to discuss something, they were with me immediately.
The pricing was the best I've seen (including online) along with their holiday specials throughout the year, I don't think you can get a better buy for real, quality furniture.
The delivery was seamless, the gentlemen were polite, clean, and respectful of my space and even taking care to make sure my cat wasn't in the way or getting out! The best part was: they even called to see if they could come early!
Finally...the end product...I LOVE my new furniture. It's comfortable, stylish, and seems durable and will last me a long time. I will, with no question, purchase all of my future furniture from Bilt Rite. I couldn't be happier with my chocies and the service I received. Thanks Randi, Bill, and the Bilt Rite family!
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