I just bought a car from Emmons this past weekend (6/23/12) and I must say it was the best car buying experience I have ever had. I?ve purchased five brand new cars in my lifetime and this experience far exceeds any of those experiences. My salesman was Justin. I would highly recommend him if you are looking to purchase a car from someone trustworthy and extraordinarily helpful. I live in Crawfordsville AR, 565 miles from Pasadena, so you can imagine my hesitation to purchase a car from Emmons but Justin went out of his way to make the buying experience smooth and successful. After sending a message via the internet to Emmons, Justin called me back the next day. I wasn?t available so he left me his personal cell phone so that I could reach him over the weekend. I called him back and asked lots of questions to which he gave me straight forward answers. He told me to give him another call on Monday and he would walk out to the car and go all through it with me on the phone so that I could get the answers to all my questions first hand. I took him up on that offer and when I arrived 6 days later the car was exactly the way he had described it. I flew in to Houston on Friday night and Justin picked me up in my car on Saturday morning. It took about 45 minutes to finalize the deal. I had asked Justin to please have everything ready for me sign so that I could be on my way back to Crawfordsville (10 hour drive) as soon as possible. He did exactly what he said he was going to do and more. The car had a few carpet burns on the driver?s side and was missing the two floor mats. Justin sent me pictures of the burns and I felt they weren?t deal breakers but by the next time I talked to Justin he had arranged to get the burns repaired and replaced the two floor mats for me. The entire experience was positive and everything went great on the way home. This car is everything I was looking for. It?s a 96 Toyota Camry with 76K miles and it handled perfectly all the way home! I couldn?t be happier. Yes, the waiting room is small but who cares. It?s a good salesman, it?s a perfect car, and it?s a all around successful purchase that makes all the difference.
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