Do not ever buy from this company. I was sold a package of chicken and beef from a door to door driver who was 'trying to get rid of his excess'. He said it was a good deal at $280 because it made each portion only 1.42 each. He kept saying I couldn't even buy a whopper for that.
I decided to go ahead and give them a try. I tried to write the check to East Bay for $280 but he told me there was tax. I had to rewrite the check, made out to him, and didn't pay much attention to the fact that I just wrote a check with $50 in tax! I didn't even pay attention until the next day when I started to actually look at the boxes I had been given. When I added everything up it was NOT 1.42 per portion. If they think ONE chicken nugget is a portion they are nuts. And the tax was exhorbitant. I don't know where they get that percentage! I immediately called the company and spoke to Elizebeth. I told her I was unhappy with what I had been told and what I actually paid for and felt very suckered into this purchase. She told me that I could get an additional box of steaks. I told her I wouldn't like that that I just wanted my money back and they could come get the food. She said they would do that for me and would do whatever it took to make me happy. She said she would call Katherine (an assistant in my area) and have them get out to me and pick up the food and refund me.
Fast forward to calling over 25 times (with almost 20 of the calls going right to voicemail), speaking to Katherine (assistant manager) and Jason (manager in Wilmington) and several times with Elizebeth...3 weeks later and the food is still here and no refund. Just got off the phone with Jason where he accused me of not being able to do math (to figure out the tax), complained that my husband changed his mind), never even told him I was married) and he said the manager I was supposedly talking to at the corporate office (Elizebeth) was just a secretary and couldn't do anything for me anyway so I was wasting my time talking to her.
I told him the law in NC, that I called within the 3 day grace period for my purchase, that I was overcharged tax and was lied to about the cost per portion and that that constituted fraud. I told him I just wanted my money back and they could have all of the food. We've never touched it. He pretty much told me to suck it up....that the next time I should do better math when they come by.
I have nothing but wonderful things to say about Elizebeth. She has been very helpful. She doesn't write the checks so she can't refund me but she does way more than just secretarial work. I have talked to her at 9 in the morning and at 9 at night. She keeps saying she will get this taken care of. I am praying she's right. I'm a mom of a very special needs kid and I don't have the time for this.
I am still working on trying to get my money back. I hope this can be resolved easily without me having to go to the police and file a report for fraud and a stop payment on the check.
Buyer beware: check your food amounts versus the cost, check your tax, and think twice before buying.
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