I have been a member 2 years and love this place. Just like any place that hires different employees - you can't blame the entire place of business for what someone did not provide you. Ask yourself, did you communicate with the masseuse or front desk that you wanted deep tissue when you made the appt? If you were on the table one hour and didn't stop them to let them know they were being too light then they can't read your mind. I have probably had over 60 massages in my life and know communication is the key. If you want a great one, see Dan - he is amazing to get the kinks out or whatever. If I want just a relaxing massage and not deep tissue, I ask for all over medium pressure Swedish massage but if they do something I don't like, I tell them and they APPRECIATE the communication beforehand, not after with a bad review.
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