Its been four months and I have yet to get my replacement debit credit card, Reason was unknown. I have no overdraft fees and nothing that could affect the process of getting an new c/d card. plus, paying atm fees when no ssfc banks or shared banks near is ridiculous. I called 5 times asking why I never got my new card and each time was 'it was never processed.' Even when I talked with a representative AND supervisors, they assured me that they ordered me a new card, the process was sent through, and in 7-10 days I'd get my new card. It never came. they didn't know why it happened and ordered the replacement card and confirmed that it went through and was sent out. after the forth time of 'ordering' my card, I got an odd feeling and decided to call the bank and ask about my new card. It was never ordered. Again the the representative did the same routine till I asked to talk to the supervisor. 'well, the system tends to not process the card orders."" 5 times now I said. This is pathetic. I closed my accounts and went with frost.
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