My son received a gift certificate for winning a costume contest to Verona. He was leaving town so we decided to use it. As it was the day prior to pay day I didn't have much cash. After we ate I presented the gift cedrtificate for payment. The owner refused to take it and threw it onto the table, he rudly then demanded money right then exact words were ""I want my money now"". There was not enough money in my checking account and I attempted to explain to him that I had counted on the gift certificate to pay for the meal. He just continued to demand money very loudly. Everyone in the restaurent was staring at us. I went into the bathroom and cried not knowing what to do. I ended up empting my purse onto the table and counted out pennies to help pay for the meal. The owner followed me out and said he knew whd had given the gift certificate out and he was mad at them. He also told me I should have showed him the gift certificate prior to eating so he could have OK'ed it. I will never go there again, to be treated like that is unacceptable especially when he knew how I had come by the gift certificate, just because he was mad at the individual that had given out the gift certificate is no excuse. What happenioned to customer service, wanting a customers to return, telling family and friends of the experience?
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