I began doing business with HOD based on business reviews with Angie's List, which were all extremely positive. I wouldn't trust just anyone to handling my jewelry. I had been told by another jewelry company (Helzberg on the Plaza) that stones were loose in a bracelet. I was just having them clean it so I had no plans to leave it. I took the bracelet to HOD and Gene, who is the owner, took me to the back shop and placed the jewelry in a vibrating machine and allowed me to look through a large magnifying glass. To my surprise, there were no stones loose. This established a level of trust for me.
Later I took 3 wedding sets in to have Karen (Gene's wife) look at -- to see if she could offer any suggestions as to what I could do with them. Being my wedding set, my mother's wedding set and my Grandmother's wedding set, they were all very sentimental to me. Karen immediately came up with an idea, which I loved! As we got closer to making a wax model of the design, she called me in to look at what she had. She had 3 different ideas. While considering my personality, style and tastes, she came up with a slightly different arrangement. I was ecstatic with her design!
As the project progressed, Karen kept me posted on the progress. She outlined the costs so that I clearly understood the costs. Never was there any strong, pressured sales pitch.
The entire staff made me feel very welcomed and respected. HOD has something very special, and I am thankful for the opportunity to have worked with them.
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