I called this company to schedule an appointment for AC repair service last Friday, November. 18. The person on the phone told me that he couldn't get a technician over before Monday, November 21. When I asked as to what time I might expect the technician to show up, he told me that the technician had two service calls at hotels in the morning before me, so his best estimate would be sometime in the afternoon & said the technician would call me when he was on his way. The technician called me at 1205, arrived @ 1215. He put a temporary know on my unit & said he'd swing back by tomorrow to bring the correct size know for the unit. He was very polite. Didn't want me to pay him anything until he came back tomorrow with the knob. I don't know what these other people are complaining about. I think some people just like to make things up to ruin a business's reputation. That's sad, because it hurts the business and steers potential customers away & possibly toward a company that isn't any good. I will definitely use this company again.
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