The first time I went here, I had a nice experience. The spa was warm and comfortable and felt very upscale. So, I got my mother a gift certificate for a pedicure for her birthday. She came home saying her toe hurt. I called The Retreat, who quickly denied fault. By the next day, my mom couldn't even wear a closed toe shoe. Two days later, she was at the podiatrist, who told her she had an infection. Not wanting to sound ungrateful (as this was a gift from me to her), she didn't want to complain. However, when I called The Retreat, and spoke to the owner, I was completely blown off and told that "it wasn't their fault." No apology, no refund, no other service offered - and I will NOT be going back, nor would I ever recommend this place again. I feel like this spa could accomplish so much more with a little humility - or a class on customer service
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