These guys came on with an excellant sales pitch, made claims and promises to get the sale, then delivered mediocre results. I had a call back to get some very visible seams fixed and was assured that the seams would be redone. The installer showed up with a pair of trim scissors and without even making an assessment of the issue first, attempted to trim the carpet to solved the problem. Needless to say I still have the problem. I got a follow-up call from the salesman a few days after the "trim" guy showed up and when I told him what was done once again a promise was made that it would be fixed even if a new section of carpet had to be ordered and reinstalled. Well, that was over a month ago with no further follow-up (another broken promise). My conclusion is that these guys value getting paid above making a good reputation for themselves. I will not be using them again and will not recommend them either.
RESPONSE FROM J.D. Floor Store:
Mr. Brown,
I hate to hear that you were dissatisfied with your carpet. When our customers are not satisfied, we are not satisfied! Joe our head installer and Josh your project manager both worked diligently to ensure quality and your overall satisfaction. Apparently they did not hold up our end of the deal, and we do want to and intend to correct that.
We understand now after the installation that you would prefer one single piece to be laid in the hall way. This is NOT the most efficient use of a 12 foot wide carpet roll and involves hundreds of dollars of wasted material that could not be used elsewhere.
We appreciate your business and don't want to lose you as a customer. If you will allow us, we will replace the 3 piece look in the hallway with one single piece and no seem. As we offered initially after the concerns were brought to our attention; we would be happy to do it free of charge. We apologize for any inconvenience. Thank you for working with us, we hope to resolve this issue and would be honored to have you as a satisfied customer.
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