Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
J.d. Floor Store
|
|
Review by:
citysearch c.
|
|
Review content:
These guys came on with an excellant sales pitch, made claims and promises to get the sale, then delivered mediocre results. I had a call back to get some very visible seams fixed and was assured that the seams would be redone. The installer showed up with a pair of trim scissors and without even making an assessment of the issue first, attempted to trim the carpet to solved the problem. Needless to say I still have the problem. I got a follow-up call from the salesman a few days after the "trim" guy showed up and when I told him what was done once again a promise was made that it would be fixed even if a new section of carpet had to be ordered and reinstalled. Well, that was over a month ago with no further follow-up (another broken promise). My conclusion is that these guys value getting paid above making a good reputation for themselves. I will not be using them again and will not recommend them either.
RESPONSE FROM J.D. Floor Store:
Mr. Brown,
I hate to hear that you were dissatisfied with your carpet. When our customers are not satisfied, we are not satisfied! Joe our head installer and Josh your project manager both worked diligently to ensure quality and your overall satisfaction. Apparently they did not hold up our end of the deal, and we do want to and intend to correct that.
We understand now after the installation that you would prefer one single piece to be laid in the hall way. This is NOT the most efficient use of a 12 foot wide carpet roll and involves hundreds of dollars of wasted material that could not be used elsewhere.
We appreciate your business and don't want to lose you as a customer. If you will allow us, we will replace the 3 piece look in the hallway with one single piece and no seem. As we offered initially after the concerns were brought to our attention; we would be happy to do it free of charge. We apologize for any inconvenience. Thank you for working with us, we hope to resolve this issue and would be honored to have you as a satisfied customer.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|