OWNER WOULD NOT HONOR AGREEMENT ON A GIFT CERTIFICATE GIVEN BY HIS EMPLOYEE! Earlier last year, my boyfriend got a gift certificate for a facial for me there from an employee who worked there at the time. Specifically, the employee offered him a facial for $60 (rather than the usual $75). My boyfriend paid $75 however, and specifically told the employee that he wanted to pay the additional $15 for tip so I wouldn't have to pay any money for gratuity when I came. Last week I finally went to Georgetown to receive the facial. After my facial was done, the owner refused to honor the $60 agreed upon price that HIS EMPLOYEE had offered my boyfriend and said that I would have to pay the full $75. Luckily, I had $15 in cash on me, so I used that money to tip the girl who did my facial (since she did a very good job). However, I didn't say anything at the time (since the spa had several people in the waiting area and I didn't want to cause a scene). I called the owner from my phone soon after I left and told him that I thought it was unfair that his employee could offer my boyfriend a discounted faical (which was the reason he obtained the facial in the first place from Georgetown, since you can facials for less than $75 many other places in clt) and he wouldnt' honor it. He went on to tell me that the employee no longer works there and implied that she was fired and that he never authorized a discounted price. This is contrary to what my boyfriend said, who said that the owner was present and was standing next to the employee when the offer was made. Either way, the employee represented him at the time the certificate was offered at the $60 price! He never really sincerely apologized and only after speaking to me for about 5-10 min on the phone, did he finally say, "if it means that much to you, you can come back here and I'll give you your 15 bucks back." But at that point, he made me feel like I was this cheap skate who had no class and was bothering him over $15, when he should have just honored the agreement in the first place. My boyfriend was upset b/c he was trying to do something nice for me and was trying to ensure that I wouldn't have to pay any money when I went. Instead, GEORGETOWN MADE MISREPRESENATIONS about the price of their facials to my boyfriend, and only after I received the services rendered, did they decide to raise the price of my facial. Any business owner should know that employees that work for you can bind you to representations made to them to customers. The facial was very good but I was treated extremely poorly and spoken to by the owner very condescendingly. If you care about how you are treated...go somewhere else.
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