I had contacted this company from Samsung as they were to be an ""authorized"" Samsung repair company. They sent a person out to come and diagnose the problem (with a fee, as other companies do). They got me the quote for the part that I was told needed to be replaced and I gave the go ahead to order the part. A week/couple weeks later, the part was replaced and our refrigerator was even more broken than it was before; our ice maker was now not working and a dinging noise was made about every minute or two. I called the company to let them know and was rudely told there was nothing they could do until the following week.....I called on a Friday morning and was told they couldn't come out until Wednesday the following week. I asked if the repairman could call us and tell us how to get the dinging to stop at least and was told yes, but nobody ever called. They said the part they ordered from Samsung was faulty and another one had to be ordered. They did try to make us pay for another one, until we got Samsung involved. The part was replaced and our refrigerator was still not working!! I called 4 times and left a message for different people, two of them asking for the owner to call me and NOBODY called me back. I have turned them into bbb and they had 22 days to respond to bbb. I did not even want my money back at first, just for them to come properly fix what they said they were going to fix. I did request for my money back through bbb, but they did not even take the time to respond through bbb. I hope they can turn their practices around. The actual repairman was super nice. He did not seem to know what he was doing, but was very polite and courteous. I hope this never happens to anybody else again.
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