Having heard good things from friends of friends, doing some research online, I decided to bring my car to Mr. Tint in West Springfield. I brought them my brand new car (right of the showroom floor) told them what I wanted and made an appointment. They were very nice, and told me when I did bring them my car that it should take about an hour and half. All good I thought. It ended up taking an hour longer, which would be fine as long as they did a good job. So, I get my car back late, and there is streaks from spraying the window all on the outside (of a freshly new car) and the inside. I didn't say anything cause I had to go, but when I did check the car within an hour, I saw some small bubbles, and fine scratches. Not many and thought they might go away since they said that the bubbles would, and well, the couple scratches I saw I figured I could either live with or I would just go back after the curing time of 3-4 days of not rolling down the windows. Over the next few days of showing people my new car and my new windows, friends pointed out all the flaws with the tinting, so much so that I called them back on Saturday and spoke to Adam, who said that I could come in on Tuesday and they would check things out. All good, see ya Tuesday. Sunday rolls around and I am still showing off my new car, and every time I do, there are more flaws being pointed out. More scratches I hadn't seen and this time mis-cuts at the edge of the window. Cuts that were not straight, dipped down too far, over cuts that looked bad - and this was the final straw - 210 bucks on a real sloppy job. I called back on Sunday and had just decided I want the film taken off my window period. I had it. 210 bucks and this is the quality I get - not good! I spoke with Adam again, who was apologetic and said he would call me back on Monday between 8am-9am to figure out when I could come in for him to do this. He told me he typically charges 90 bucks for removal at which point I just said I don't want money back just take it off. Dumb I know…but I am fed up. So I thank him - and said I'll talk to you Monday morning. I never heard from him, or anyone there. I have since have taken my car to Rick's Autobody Shop, and they have recommended me to someone they use. They have an A+ from the Better Business Bureau, and I have had stuff done with them in the past and have always done an amazing job. I would have gone to them first but didn't know they tinted (or had someone). Long story I know, but if someone reads this, and you care about your car, I wouldn't trust Mr. Tint. For them to give me my car back so sloppy all around, and then not to call me back to settle this issue is just wrong. I wasted time, money, and am disappointed that they would do such a sloppy job on my new car and in the end not even call back. Inexcusable behavior from a business that calls themselves Mr. Tint.
Pros: Were friendly
Cons: Sloppy tint job, no follow up to resolve!
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