Someone told me about the ""Avoid"" review posted a few days ago & I had to check it out. I am in shock!
Every experience I have had at this location has been great. I have been going to Azteca on a monthly basis for the last 14 years or so and mostly frequent Kent & Southcenter locations.
Knowing the management & staff at the Kent location, I find it impossible to believe any of them would have deliberately ""planted"" a wad of gum in any napkin. Nor would whoever set the table have set it with a soiled napkin. Which leads me to believe IF there actually was gum in a napkin, maybe some kid put it there after the table was set?
Perhaps the busser who saw the napkin spoke very little english & went to get help from a manager? It is unfortunate the manager on duty failed to come to the table.
I know there is a lot of teamwork that occurs at this location....especially when they are busy. They expidite each others food orders, run each others credit cards & anything else needed to help make everyones visit enjoyable. Maybe this could be the reason someone else brought the check?
They are human & there is always the chance of error, weather it be with a check or a food mistake. However, they do their best to avoid those mistakes to make everyones experience a good one.
Everyone is entitled to thier ""story"", but I just hate to see Kent Azteca being bashed like that as I know the staff & management of this location VERY well from years of going there and I know first hand that everybody who works there is extremely big on making sure every customer leaves satisfied & happy. Another reason they have been in business for so long!!!
Don't let this ""Avoid"" review discourage you from going to Kent Azteca. Their motto is ""Welcome to the Family"" and once you go there a few times...you are part of their family.
Pros: Great Food, Great People, Great Place
Cons: Need a sign on the street
more