I have been going to Hair Essence for a few years now. I recently had a haircut and a two foil highlight. 150.00 not including my 25 dollar tip. The color did not turn out like the hair swatches that we choose and after a day or two, i called to have it corrected. I had to wait a week to get in again, which i understood but then 2 days before the redo was scheduled i recieved a phone call from the owner stating i would have to pay again for the service. Now, i have been an ongoing client there, and they think requesting me pay another 150.00 a week later is good business sense. I cancelled the redo appointment along with my next hair cut appointment and following cut/color appointment because of how i was treated. Any salon can be nice to you, it is when things do not turn out as expected that you see their true colors and lack of appreciation for your hard earned dollar. Let me ad,i have had multiple facials, massages, make up consults, and purchase hair supplies and make up at Hair essence for the past two years. I get a hair cut and highlight every 6 weeks, and every other cut is a two foil highlight. I have spent a lot of money at this salon and i was told i would have to spend another 150.00 for a repeat service. I am shocked that they would treat any customer that way, let alone, a customer who spends that kind of money and walks away dissatisfied! I wrote the owner two emails and she ignored both of them. Look out for yourself and your friends,find another salon!
Pros: won't be going there any more!
Cons: IF YOUR NOT HAPPY, JUST PAY FOR YOUR SERVICE AGAIN!
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