I called CPA and paid my debt of $145 on June 10. Today I received another collection notice. It had a phone number, but the system that I called was entirely automated. I couldn't reach a live representative. I found a phone number where I could talk to a live person -- presumably someone with a brain -- on this web site.
The collection letter that they sent me was dated June 10, the same day that I paid my debt, and they didn't have my current address until I gave it to them that day. So, I know that they sent me a collection notice AFTER I paid my debt.
Maybe their databases don't cross-reference all the information, but if they could send my home address to the people who mailed the collection notice, why couldn't they also send the information that I had paid? Why do they harass me AFTER I paid?
I finally got a hold of a live representative and confirmed that my balance was $0.
They wonder why people hate collection agencies. Between constant, harassing phone calls and stuff like this, no wonder nobody wants to deal with them. But that hurts their business. It lowers the response rate and their revenues.
They need to get their STUFF together. (and you know what I really want to write)
Also, why does it take 3 weeks to get a letter confirming that my debt was paid in full when they can send a collection notice literally within HOURS of talking to me?
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