Last May I took my Lexus GS300 to Carters to repair an air conditioner condensate leak that was ruining my driver side carpet. They worked all day and charged me about $850. Unfortunately, the leak was not fixed and after taking it back twice more over the next few weeks, I left Austin to spend the summer in the Colorado mountains where a/c is not needed.
This May I returned to Carters and met their new manager, Ken James. He was very helpful and used the Internet to learn what others had done to solve the problem (a Lexus design flaw). He and his mechanic subsequently designed and built a tray to catch and redirect the water. They spent the better part of two days and would not accept any payment for their work. Excellent service for a very difficult problem.
Pros: New management
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