My best friends who have their birthdays within days of one another decided to have a small birthday dinner at Cafe Nonna. They made the reservations about a week in advance and were very excited to try the food at what seemed like a great place with a lovely atmosphere. When the day of the dinner rolled around and we arrived at Cafe Nonna, our impression of the place changed 100% within just a few minutes.
First off, we waited for about 10 minutes just to get acknowledged and our drink orders taken. When the waitress finally arrived with our beverages, she began reciting the specials which she did not seem to know very well. She was stumbling over her words and repeating ingredients of a dish several times. We ordered our food and waited for almost an hour for it to arrive to the table. In the process, our drinks were never refilled and were never offered anymore bread so one of us had to get up and go on a scavenger hunt to find our server in order to get some service. The restaurant was not even busy to say that perhaps our server was being overwhelmed. Finally the food arrived, and we were all bummed to find out the food was not even worth the wait; all the dishes were overpowered with salt and the portions were extremely small for the price. Our frustrations were through the roof at this point and we did not feel that the 18 percent gratuity that would be added to our checks due to the fact we were a party of 6 was deserved.
At the end of our meal, we received our checks which were extremely expensive and asked to speak to a manager. Our intentions were not to ask him to remove the gratuity but to inform him that for such high prices and an 18 percent gratuity charge the service should have been much better, just for future reference....His answer? That they had been in business for 11 years and their service is excellent; That they do no wrong, and he is ""on to what we are trying to do"". Oh and...to never come back to his establishment. Trust me sir, we never intend to come back to your terrible restaurant and if you'd like to be in business for 12 years than you outta get your act together because you def. do not know how to convice first time customers to come back.
Pros: cute restroom
Cons: slow service, highly rude staff, salty food.
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