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Good food but bad experience - Review by citysearch c | Trattoria Toscana

Trattoria Toscana

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Good food but bad experience 5/2/2010

Honestly, trattoria toscana provides excellent italian food, very similar to what you can get in italy and western Europe (I am french, and apologize for my average English) I have been to this place twice with my wife; even though I am more familiar with napoletan cooking, I really enjoyed the diner. Another good thing was the genuine ""european atmosphere"" of this place; we felt like in a small italian restaurant, rue Surcouf, in the 6ème arrondissement of Paris.... However, our second experience was very unpleasant: as they don't accept reservations, they asked us to wait 20 minutes (party of 3) despite my call 10 minutes prior to showing up. As the place is very small, we went one block from here at Church to get a drink (and we let the waiter know this ), and came back 25 minutes later; the table was given to someone else....and they asked us to wait 20 more minutes, without a smile. OK, this is not a big deal and indeed, this unpleasant attitude is unfortunately very common in Europe; however, instead of apologizing, the waiter (supposedly co-manager ?) started to tell us that it was our fault and that we can only regret not having waited in front of the restaurant. (of course, we left to another place) To conclude, I would say that it deserves 4 stars for the food, but they may show disrespect to the customer, that is a problem to my opinion when you spend approx 100 to 120$ for two people. Even though this ""one-time"" bad experience shouldn't be generalized, I will not go back to this place for this only reason. Pros: european atmosphere, real italian food, Cons: a little bit expensive, rude welcome more
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