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THEY DO NOT VALUE THIER CUSTOMERS. - Review by citysearch c | Hacienda Casa Blanca

Hacienda Casa Blanca

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THEY DO NOT VALUE THIER CUSTOMERS. 1/27/2010

THE WORST CUSTOMER SERVICE EVER. My boyfriend and I had gone to Haceinda Casa Blanca for dinner, I had just gotten off from working a long day and wanted to just have a nice dinner before going home. We had ordered a steak fajita dinner to share and my boyfriend decided to have a caddillac margarita...an $8.00 drink, just a normal regular size drink. Well when the margarita came, we both were very surprised how huge the drink was because it was the size of fish bowl. The size of the drink could never be intended for just one person or even two people, it's just too much.It would be perfect for a small group who were ready to party. Anyway, he attempted to drink it but could only finish about a quarter of it. We finished our dinner and waited and waited and waited for the waitress to bring our check, she finally came over and kept trying too be funny saying ,""oh just take another drink"" (because ithe fish bowl was still pretty much full) and we both laughed ""oh hellll no.....that's too much for one person to drink"". She replies, ""oh but it's soooo goood though"".It was akward that she was trying to put pressure on him to finish the fish bowl. My boyfriend wasn't trying to get drunk or party and get smashed, he just simply wanted a regular margarita at dinner. Well, she gives us our check and leaves us sitting there for another 30 minutes. As I look at the bill, I notice the margarita is $27.00 48 oz. margarita...our dinner is $13.00. I'm pissed. We realize at that moment she had totally hussled us and had taken advantage.I get it, the waitress wanted a bigger check for a bigger tip.What happened to the $8.00 caddillac margarita we had ordred???!!! so we sit there and wait for her to come back to pay our bill because I was paying cash would need to get my change back from the large bill, I definitly wanted to ask her about our original order, but she would not come back around,probably hoping that we would just pay, leave the money and tip etc. Pros: mexican resturaunt Cons: I don't like getting ripped off. more
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