THEY LOST MY WEDDING GOWN & VEIL! When I first dropped off my ceremony gown, reception gown & veil, I was told the service would take several months as one of the gowns was vintage and needed preservation services. I started calling after 4 months as I had not heard, and was continually told to call back in another month...that they weren't complete, and not to worry. Finally, I get a call over a year after I dropped them off that they were complete and I could go p/u. When I got there, I was told that they couldn't FIND my ceremony gown/veil, AND the vintage reception gown was still not done...it was actually hanging there uncovered!! They told me once again they would let me know when it was complete. After several MORE months of poor customer service and total disregard, I contacted the owner, who actually told me that they were no longer responsible for the mistake because the items had been there so long!!!! He also tried to blame it on me that his employees kept telling me to call back AND claimed that I had lied and not called in. This was after several in-person visits in ADDITION to my multiple calls! After more than a year and a half, I removed my vintage reception gown from them STILL UNCLEANED, and have yet to get my other items. Even though my initials and wedding date are sewn into the inside of my gown, they still lost it. \r
I had used this cleaner in the past and loved them. Not sure what changed, but the service is horrible now. The owner seems to be the worst - I wish I could deal with the nice ladies that actually do the tailoring again! \r
They lost possibly the MOST sentimental piece of clothing a girl can own...that can never be replaced! But to add insult to injury and actually BLAME the customer is beyond ridiculous!\r
Cons: HORRIBLE customer service
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