I stopped in for betta food once, and I will never go back.
They no longer sell puppies thank God, but their staff are idiots. I personally overheard a sales girl telling a customer that,""sure, 2 male bettas will be fine in the same 1/4 gallon cube tank...""
I was also looking for a very specific type of plant, and when asked if they could special order it, none of them knew a thing...and told me to come back some other time. That was after having to practically blast my way into their cozy conversation about what they were going to do over the weekend, and other assorted drivel.
If you are going to be in retail sales, esp pets, know about your products and the animals you are responsible for. Also have the common decency to respond to a query without acting like it's an imposition.
Cons: Too many to count
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