If you'd asked me 2 days ago if I'd recommend The Elysian I would have said ""absolutely, yes"". Not anymore. I stopped in to pick up some beer to go & was subjected to possibly the rudest ""service"", if you can call it that, that I have ever had the misfortune to experience in Seattle.
My husband & I stood at the bar for some time before the bartender, a smallish, shorthaired brunette, slight accent, chose to shower us with her sparkling personality (sorry, I'm trying hard to be appropriate here). I asked about the availability of growlers. I then asked to get the pumpkin ale. She looked at me like I was mentally challenged & responded ""there's 2 kinds"". I then asked about them, wanting her opinion as she is employed as a bartender & should be able to give patrons that kind of info....would imagine that's part of the job description. She replied abruptly ""one's stronger"". I asked stronger how? Higher alcohol content? More pumpkin-y? She looked at me like I had 3 heads. I explained I was going to a beer tasting party & wanted to know more about the beer I was bringing. She could have cared less about that. My husband suggested at that point we just get both. She audibly sighed & went to fill the growlers. While doing so, she pleasantly joked around with the guys at the bar, flicking water at one of them. It seems, when she chose to, she was quite capable of being pleasant. Maybe we were interrupting her time with her buddies, I don't know. The bar was relatively empty as it was around 4 on a sunny Saturday afternoon so she definitely was not frenzied with work stress. When the growlers, which were identical, were plunked down in front of me I asked if she wouldn't mind labeling them so I knew which we would be tasting at the party. She turned her back on me mid-sentence, ripped a piece of receipt paper in half, scribbled the beer names on the paper & slapped them on the bottles with some scotch tape. Then she quite loudly slapped the bill folder on the bar in front of me & walked off. I tried giving her my card & she kind of blew me off for a moment or so, came back & grabbed it. For $44 worth of beer & some very reasonable questions from a customer, I was stunned by how hostile her behavior was.
In tough economic times, with lay offs & cut backs, one would think people would be motivated to keep the jobs they have. Not to mention companies wanting to keep their customers happy & coming back. I question any company that would employ someone like her to represent them. I live just a few blocks away from The Elysian & will not hesitate to tell everyone I know of the experience I had. Word of mouth is a powerful thing. I walked out, honestly wondering what the heck I did that could have provoked such enmity from a complete stranger. My conclusion is...nothing. I had merely asked her for her professional opinion & information.
Way to go, Elysian, you guys went from a BIG thumbs up to an absolute thumbs DOWN.
Pros: decent beer
Cons: service
more