I recently was in Joplin and near Nissan Dealership when I realized that my tire was halfway flat on my Nissan truck. I had my elderly mother and two small children with me at the time. As I pulled up a sales man pointed me to the service center for assistance, from there I was told they could not help me and sent me to GoodYear for assistance and was told to tell GoodYear that they sent me, I was sent two blocks down with a tire that was half full and a screw sticking out of it, all I needed was for assistance in changing the flat. I experience the worst customer service from GoodYear, I waited for 10 minutes before anyone would acknowledge that I was there and was not going to be helped for another 4 hours. At this point I was directed to Grande Tire by a family member and Grande Tire offered to come air my tire up on the spot to get me to their shop and had me in and out of their garage in under 10 minutes. I only pulled up to the dealership for assistance on changing the flat, I figured since they sell the darn trucks they could at least tell me how to get the darn spare down, since they do not assist a person in need with two small children and an elderly mother in the cold I suggest that Nissan should start directing people to Grande Tire from now on for excellent customer service.
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