We had an appt for Saturday. We drove 2 1/2 hours to Richfield. We received a call and they told us they had to move our appt back 1/2 hour. When we arrived, the appt person told us she couldnt find our appt. -After 10 minutes she found it- it had been mis-filed in the ""alteration"" schedule (we didnt even have a dress yet!) We had to wait another 10 minutes (while the staff in their high heels stood around visiting with each other) When we finally got an assistant- she didnt seem to want to hear what we were looking for ( all we wanted was CHIFFON!!!) She grabbed a few dresses, then hurried off to wait on several others. - There were no chairs to sit on while my daughter tried dresses on.
Pros: nice floor displays
Cons: worst floor staff start to finish
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