About 98% of the reviews are bad , which leads me to believe the employee's are writing the ""excellent"" reviews. I called multiple times for service and every time I got someone new. Everytime I asked for the most recent person I spoke with, I was notified they no longer worked there. Poor girl - I told her I felt absolutely sorry for her, and to get out as soon as she possibly could. I called 2 weeks later, and sure enough, she was gone also. In May of 2007 we decided to go with another company for our Termite, so I called to cancel the account. I was notified that I must cancel, in writing, 90 days before the renewal date (which is in June). Without being a pain, we continued service for another year. We did NOT recieve the treatment we paid $175 for. In Febuary 2008- I sent in a cancellation PLENTY of time in advance. I thought it would have gotten taken care of, but, to this day they are saying they never recieved my cancellation and I will now be charged ANOTHER $175. Now, not only am NOT paying the additional $175 they are trying to charge me - I am demanding a refund of $175 for 2007 treatment they did not perform. I keep getting the run-around and no manager is ever available. The office ladies are rude - which, I can't blame them for being bitchy when they work for a company like that. I would never recommend this company to anyone.
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