I dont understand the concept that being in a contract and charged for a gym that was closed for several months still applies??? WTF? This gym is a piece of work let me tell you....and the review below, that guy is right about the owner...no clue about customer service....I must say I was not being charged for a couple of months because the newly renovated gym had not opened yet due to permit issued or so they claimed...one day after 3 months of not being charged( assuming because THERE WAS NO GYM!!!) a fee appeared on my bank statement...so i called and spoke to maryann(the very busy owner)...she said they where pro rating blah blah blah...she then said to me...""theres something weird with your account, ill have to call you back""....i never get a call back of course due to her UNPROFESSIONALISM...a week later there is a one time fee of $256.80 for those months...so i call the gym and ask for maryann( she knows its me because the guy on the phone said ""oh sir that charge was for pro rating blah blah blah""...so she obviously knows it was me)...""im sorry shes busy""..ok i leave a message for her to call me back....i never get a call back...i call again that same day an hour later.....""im sorry sir shes gone for the day""...i call the next three days in a row 2-3 times a day and of course...""im sorry sir shes busy she will call you back""...BS i never get a call back and she ran with my money for those months that her gym was closed??????? now they give me this excuse that there was another gym that supposedly we could of been working out at....how was i supposed to know this??....im sure im not the only member at this gym that feels this way.....THIS GYM IS EXPENSIVE COMPARED TO OTHER GYMS THAT ARE BIGGER, OPEN 24/7, AND ARE EDUCATED AT CUSTOMER SERVICE....I SUGGEST GIVE THE BIGGER GYMS YOUR MONEY TO WORK OUT AT INSTEAD OF HELPING OUT THE LITTLE GUYS...AGAIN I MUST SAY THAT THE REVIEW BELOW ME IS 100% CORRECT...BAD CUSTOMER SERVICE.
Pros: The owner writes her own reviews on her own gym....look for review ""comfortable gym"" by maryann mcbee
Cons: expensive. bad customer service. they will take your money and run.
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