I rented a car from Thrifty in Spokane for ten days. As far as I could tell, the car was undamaged when I returned it, but Thrifty had no one available to inspect the car at about 9:00 am. I had a plane to catch, so I left the keys at their counter. Several months later, Thrifty billed me for replacement of a chipped or cracked windshield, including loss of use of the vehicle. Their paperwork showed an estimate for windshield replacement dated a week after I returned the car, the only clear evidence they provided to me regarding when the damage was noticed. Rather than discussing their claim, Thrifty in Spokane referred me to a collection agency that offered a choice between payment and legal action. My best guess is that the car was damaged at late in the 7 day period between the day when I returned the car and the date of the repair estimate. Since I was the most recent person to have rented the car, they charged me for the damage and for an extended rental until the damage was repaired.
Pros: convenient location, advertised prices sound low
Cons: integrity or professionalism, or both
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