I called to try to schedule an appointment for a massage. The recording stated over and over that services were available on Monday from 8-5 (I realize that some salons are not open on Monday, this specifically stated that they did offer services on Monday). I sat and listened to the recording for 12 minutes before (Shaquita?) came on the line and snippily told me that they were closed on Monday. I told her that the recording I was listening to said otherwise and asked her to note that. I really don't like this type of reaction. I wasted 12 minutes when I could have been calling someone else. Not good customer service.
Pros: I've enjoyed services here before
Cons: Mistreatment on the phone by an employee
more