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Terrible Customer Service - Review by citysearch c | Cafe Di Un Sol

Cafe Di Un Sol

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Terrible Customer Service 10/10/2008

Good food, terrible service! We went on a Friday night, were seated promptly, and the waitress immediately came by and asked for our drink order. We ordered appetizer and 2 entrees and 45 minutes later....no food and no sign of the waitress!!! Finally after I caught her eye twice and made some pathetic hungry smiles she told us our ticket was up next. ""But...will our appetizer be out soon?"" ""Oh, forgot about that. You still want it?"" No apology or smile. Finally we get our food and 10 minutes later our edamame arrives. She disappeared again and it took several efforts to get our check. Turns out they charge for subsitutions too, which she didn't tell us beforehand. I couldn't help but notice that she was very attentive to the nearby table of men that was ordering a lot of martinis. The only time she smiled and apologized for the wait was when she brought back my credit card (aka tip time). If I go back I'll be sure to sit in someone else's section!!! Pros: Ambience, pretty patio Cons: terrible service, food a little bland more
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