I took my cat to be declawed and spayed. During her 3 day stay I was allowed to come and visit her after the surgery. When I called to check up on her they knew her by name and commented on how she's such a sweetheart. It was comforting to know that they spend time with the animals in their care. I have to agree that the front desk is lacking in a little customer service areas... long waits with no acknowledgment and minimal knowledge. There have been a few times they were able to answer my "medical" questions though, so I think it depends on who you get. Either way... my puppy is set to be neutered there this month, so I am definitely happy with their services.
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