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Customer service lacking - Review by citysearch c | Poffie Girls Bridals & Formals

Poffie Girls Bridals & Formals

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Customer service lacking 8/28/2007

I am one of a handful of my friends & family who have purchased a dress from Poffie Girls. After my sister's experience with them I swore I would not go back. Unfortunately, for their area they are the only affordable true bridal shops around - and have a pretty excellent and varied selection. However, as much as you may enjoy your experience of trying on dresses and feel that your every need is met in your initial visit, KNOW that once you sign that receipt and pay for that dress your experience will change. I was lucky enough to have a sincerely sweet girl work with me but when it came to ordering my bridesmaids dresses, my shoes and alterations I felt as though I was somehow inconveniencing THEM if I had a question or concern. Not to mention when my shoes came back looking bright white - not ivory like the swatch they were dyed to match - and unevenly colored from the dye I was blown off with "sometimes that can happen". When I asked why no one told me before I had them dyed, it was more
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