I had a gift certificate to CP and I was so excited to go to the "best Salon in Columbus". What a joke. I looked forward to visiting a new facialist since my old one moved. My old facialist told me that I have sensitive skin. Not only did I note this on the form I filled out, but I told the facialist when she came in the room. First she started with putting the steam entirely too close to my face- way too hot and all the steam was going directly up my nose to the point it was hard to breathe. She noticed that I had turned my head and commented that she had put it a "little close". She then proceeded to put an exfoliating cream on my face that felt like a million little fire ants biting me! I complained and she explained to me that it was supposed to tingle. I had to tell her TWICE that it was not tingling, it was burning and finally, I just said to her "ok, this isn't normal, take it off". She was completely offended. She then proceeded to tell me she would instead use a facial for sensitive skin (Ok, I told her that I have sensitive skin) and then acted like it was such a big favor and made sure to mention that it cost more but she wasn't going to charge me. Unfortunately, I still had $50 left on my gift certificate, so I kept my manicure appointment despite my bad experience. The girl that did my nails kept getting up to answer another employee's cell phone for her, then would run in the back to tell the girl who called. Employees kept coming to her table to give her lunch orders and she would stop my manicure to write down their order and take their money. The best was she used one of those coarse blocks on my natural nails and you could see the scuff marks through the nail polish. To end my experience, the girl just jumped up and left as soon as she was done and made a comment to her co-worker that she was FINALLY done. I would recommend going to another salon and not trusting this mega-chain. I have never felt so BAD after leaving a salon.
Pros: Pretty on the outside
Cons: A complete SHAM on the inside
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