A friend and I ate at Joes of Westlake last night. I paid for an iced tea at the bar awaiting a table and took it to the dining room - the glass was never refilled during my meal - was I supposed to buy a second iced tea? My friend did buy her iced tea once in the dining room - her tea was refilled ... AFTER we finished our meals...a bit late.\r
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My friend's salad was swimming with cesar's dressing. My veal parmesan was dry and overcooked. Worse was that I specifically asked the waiter if there were onions in the tomato sauce - he assured me there wasn't. I asked a second time if he was sure because I am allergic to onions and was assured for the second time that there were none. So when I found large pieces of onions in the sauce and pointed it out he stated that he had never seen onions in the sauce before...and he stated that they don't always make it the same way! I find it hard to believe that the basic recipes change!\r
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The biggest insult was that he then told the elderly couple at the table behind us what had happened, and the lady stared at us as she left the restaurant actually turning her head to be sure we noted it (?).\r
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As nurses we were appalled that a waiter would dismiss a concern over food allergies and at having the error minimized as if it was my fault. I reported it to the man dong the seating and he took the plate away. \r
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In other restaurants a manager might offer an apology - we got a waiter who felt sharing my allergy with others was acceptable. \r
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The waiter stated that he has worked there 20 years - I would expect a long-time waiter to know what was in the sauce!!!
Pros: Reputation
Cons: Poor service and food not what it used to be
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