The people at the reservation line were unprofessional and rude. They mixed up my reservation, and several of them sounded grumpy and groggy like they just woke up. When they called to confirm my reservation, I told them that it was incorrect. And then they told me that I did not have an appointment for the time I requested, that no one remembered talking to me just 3 hours ago, and stated that they don't even offer the service at that time at the Park Avenue location. It turned out that the reservation desk was wrong and I eventually got the reservation I requested -- that is after they cut me off mid-sentence and then put me on hold for 5 minutes. I thought spas were supposed to relax you, not annoy you.
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