For some insurance plans, this clinic is the ONLY place you can go for diabetes care when your particular need would require a "specialist". So what this monopolized situation translates to is poor patient care, a sense of arrogance and total control on part of the staff and health care Practitioners, a sense of empowerment that goes beyond reason, obstructionist policies, practices and attitudes, options expressed in terms of ultimatums, unwillingness to attempt to obtain insurance approval for services or equipment you know you would benefit from, a rather bureaucratic/red-tape tinged series of prerequisite in order to "qualify" for those things you know you really need and it goes on and on and on. I have seen ridiculous contradictory statements made; lofty claims of skills and abilities from Practitioners and staff that they clearly don't possess; rush to judgments on what is "best for you" without taking the time to seriously weigh the options, facts, history and patient needs; proclamations on what's possible and what's not without properly evaluating and researching data, facts, information and the experience of others in the field; too many assertions made as fact rather than stated more accurately as just opinion; asking for data and information from the patient that requires considerable effort on the part of the patient and then that labor and effort is for naught because the UDC either lost or just threw away the material you sent them ("by mistake" of course); faxing information in and you get fax machine confirmation that the fax was received but the UDC does not put those faxes in your chart or record and then they claim you never faxed it and this happens six times in a row (i.e. not an isolated incident); this UDC makes threats about "firing you" as their patient if you miss two appointments in a 12 month period (and by "missing' they mean you must call at least a full 24 hours in advance to reschedule or you are considered a missed appointment, meaning if you call 20 hours before you appointmen
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