Donghui Wei,
You are one messed up dude.
First, your are a very poor writer. Your frequent misuse of words and poor grammar discredits you from the start.
Second, you've got it completely backwards in your last paragraph. People who have negative experiences tend to be far more motivated than those who have positive experiences. Case in point: you.
Third, I think it is you that is not too bright, not Suburban Express. Suburban Express is in Champaign. If the bag was lost up north, someone would have to drive up there before commencing their search.
Fourth, given your tone here, I wouldn't be surprised if you could induce a normally nice person to become frustrated. I'm frustrated just reading your garbage.
Fifth, if the contents of your bag were not damaged and they offered to buy you a new suitcaase, I really don't see any basis for any kind of gripe.
You really need to screw your head on a little tighter.
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