"Recently I have brought in my 2002 Highlander to your service center for a minor service. The work was done on time and as promised. However a week later my check engine light went on and I was concerned. I brought the car into the service center and Anthony Beaver assisted me again. After they completed a thorough check they were unable to find anything; they removed the indicator. Three days later the light was on again and I was in the middle of a longer trip to Fremont. When I brought my car in yesterday, Anthony was surprised to see me but extremely helpful. He called in Guy from the servicing team and they went to work. Guy was able to identify that the cabin filter had been chewed on by varmint and the pieces were clogging the system. They replaced the filter, cleaned out the vents and ensured that all was working as normal. They even washed and cleaned my car, finding my children?s socks along the way. I truly appreciate Anthony?s patience with me and my car. I am also thankful to guy for not giving up and finding the real issue. I will be sure to recommend your service team to all that I know. Thank you for setting the standard for others to match!
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