I bought a brand new Lexus from them and at the time their service department was the only place I could go to get an oil change due to the parts weren't available yet at any other lube station. I was charged $310 for an oil change. When I complained about it I was told that they did a bunch of inspections to the car. After only putting 4000 miles on the car I didn't understand why it would need all the inspections, but I didn't ask for them anyway. I was told I had to state at the beginning for them to just do an oil change. I specifically just came in for an oil change. The following time I went to get an oil change I stated I just want an oil change and my bill was $250. I was still mad and they replied your tires had to be rotated. The car has the low profile tires which really means you will be purchasing a lot more tires because they can't hold up to much of anything you drive on. My first flat tire was because of a small pot hole and when I got to the dealership after waiting 5 hours for them to replace the tires, they charged me $350 per tire. I was irrate and I asked if there was any other tire I could get and I was told no. Come to find out 3 tires later I was told by someone at PepBoys that they were lying and there were several other tires I could get starting at $79 and that Lexus knew this and that with the low profile tires because of size issues they do not rotate low profile tires but I was being charged for it. I had my father take my car to get the next oil change because I couldn't deal with the service department anymore and surprise surprise the bill that time was $65, which is still way too high for an oil change, but because he is a man they didn't feel they could screw him over as much. I loved my Lexus, but because of their service department I sold the car and refuse to ever go back.
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