I guess it's a hit or miss, looking at the other reviews. I had an extremely good experience today with the service department, and I can't say that I have ever had a good experience at a dealership (well, except for Saturn). My SL500 was having issues with electric consumers being offline, and the smart key not being very smart. I thought I would probably have to replace my rear battery, possibly get the alternator or other electrical systems fixed and/or possibly a new key. The extremely friendly staff quickly saw that it was just the key battery that needed replacing. (I did test that, but I guess it needs to have an absolutely full charge to work. And it turns out my electric consumers being offline is a normal problem when you don't drive often.) So they just charged me $7 for the battery and I was out very quickly. I wasn't there long but felt like they weren't going to rip me off. With everything else I thought I was going to have to pay for, they could've easily done so. I will definitely be going back.
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