I called my Eye Care insurance provider to see where I could be seen for my yearly exam and glasses and chose University Opticians. WHAT A MISTAKE!\r
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As I was being checked in for my appointment I was told by a man named Josh, that according to their computer I do NOT have insurance coverage for an exam available so if we continue it will be full cost. I was extremely upset after driving 30 miles to get there. I asked why they had not prepared by getting pre-approval for the visit. I explained we had spoke 3 times by phone before and if there was a problem it should have been addressed then. I informed him that if he call my provider I AM covered 100% for the exam INCLUDING the glasses. At this point another man came into the scene and took over. Josh sat in the back ground watching and listening. I was being told they don't call insurance companies on appointments. I continued to plea that someone get on the phone and call my provider. The information University Opticians has is NOT correct. The man eventually looked over the computer that Josh was using earlier and got on the phone to call my provider.\r
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While sitting on hold on his phone, the man asked me what my co-pay is and I told him $0. He stated the computer told him it was $35. I explained that is also NOT correct and he can confirm this as well on the call. By the end of his call it was confirmed by my insurance that I was 100% correct. I was covered 100% for the exam, including the glasses and with $0 co-pay.\r
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This is when I thought I would get an apology of some sort. NO not at all. I felt to try to turn the situation a little more comfortable, I would actually apologize. I did so and explained that I was not trying to cause any problem. I told him that I am disabled and can't deal with situations like this. That I don't understand how others do. He than rolled his eyes and rudely told me to ""Quit complaining"". Stating that I was making the situation worse.\r
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He walked away to inform the doctor that I was ready to be seen. I looked over to Josh, who was still just sitting in the background watching, and I told him I was leaving. As the other man came back into the room I told them I wouldn't give them a penny of my money and refuse any service from them. As I was doing this, the man pulled out the phone and got on it. Was he calling the police? I walked out the door. If you want to be treated like CRAP by UNPROFESSIONALS, this is the place! \r
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I later found out the man I was dealing with was the owner & doctor.
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