STRANDED! Prepaid a same day roundtrip from LAH (Port of LA) to Getty Museum with Execucar, Super Shuttle's premium service. When they took my money, they told me they would pick us up at 10 AM at our cruise ship. Pick-up finally showed up at 10:45 after several calls but this is only the beginning of the fiasco. Return pick-up at 3 PM never showed up! When we called, they told us there was a problem and that they were sending a town car. Town car never showed up! Imagine the worry of missing one's cruise ship, departing at 4:30. By luck, an empty taxi happened to come by ($92 cash only) and we made the departure deadline by 5 minutes. Super Shuttle's canned replies and incorrect spin on the events is without integrity and ethics. They admit not picking us up but refuse to pay for our taxi, very low class. After stranding a 65 year old couple, they finally refunded one half of their prepaid roundtrip fare. DO NOT USE!
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