I had used Reid’s Cleaners for years but decided to give Rick’s a try to save a little money. Things had started off well and I told my coworkers and neighbors that they were great. I’m retracting that praise in this post after my poor customer service experience.\r
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TWO of my shirts were returned with slight tears on the backside of the forearms. I returned the shirts and suggested they take a look at the shirts and determine how we might rectify this situation. The shirts were returned with a photo copied article from the International Fabricare Institute explaining how the manufacture was to blame for their dying process. What are the chances of TWO DIFFERENT MANUFACTURES (IZOD and Calvin Klein) producing poor quality shirts that tear in the exact same shirt location at the exact same time? Rick’s Customer Service (Barbara) did not have a good explanation and asked me to send the shirts back again.\r
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The shirts were returned with a different photo copied bulletin from the International Faricare Institute explaining the life expectancy of shirts. By the way, the holes were much larger because they “tested” the shirts by putting their fingers in the holes and making them larger. Now, the shirts are beyond repair.\r
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I’m willing to bet Rick’s Cleaners will have an International Fabricare Institute article for any problem that you might encounter. So, don’t expect them to do what is right, like repairing garments, offering free service, replacing a damaged garment, or even partial replacement. Instead, you can expect a photo copied article from a very biased industry publication that will place the blame somewhere other than Rick’s Cleaners.\r
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Did I mention the shirt life expectancy article was published nearly 20 years ago? The “scientific testing” was conducted on THREE shirts worn by staffers? Call me naïve, but I believe the statistically significant sample of shirts for an industry article should have been much larger. Oh well, I’m a believer that customer service will make or break a small business – goodbye Rick’s Cleaners.\r
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By the way, I had to give Rick’s a one star rating because zero stars was not an option.
Cons: Horrible Customer Service
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