I have had the worst experience ever with PYE Acura We had our check engine light come on in the car reading a bad oxygen sensor After going to the dealership, they advised us that it was because we did not have their $160.00 part on the car and we needed to get that particular part. We ordered the same part number from the manufacturer that made Acura's, light was still on. We took the car back to Acura, in which they advised they were wrong, that in fact it was a radio wire, because we did not have the factory radio in the car. Keep in mind that we have had the car for 5 years with no problem. After asking multiple times if it is the radio then why was it not diagnosed the first time, all we were able to receive was 'Well we are Sorry"" We then took the car to have a second opinion on the car, in which we were advised that it wasn't the oxygen sensor, it wasn't the radio, and it was the computer. When going back to PYE Acura they advised that if it was the computer the car would not work, which is completely untrue. We then were trying to re-coup our money back because they misdiagnosed the car After speaking with the general manager who advised that, ""THEY ARE ONLY THERE TO MAKE MONEY"", we were pretty much sent on our way. The general manager would not do anything for us because they felt that they performed everything satisfactory, but yet we were not satisfied. When trying to file a complaint, don?t bother because the woman that handles the complaints at the dealership wont help either, in fact you will not have any of your calls returned. If you try to speak with the service manager, don?t bother. He will hang up on you because he doesn't feel like arguing Truth be told, I think they know they messed up and don?t want to give a reimbursement I have been trying now for two months to speak with the owner, in which so far that has been unsuccessful. We had to take the car to Atlanta to get the car fixed. Ed Voyles Acura is the way to go if you want an ACURA
Cons: Rude Service, Lack of Knowledge, Money Hungry
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